Versand
Shipping Policy
Thank you for visiting and shopping at mprinterstone.com. mprinterstone aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.
Shipping Fee
Due to inventory and surge in orders,some models support retail, some models support wholesale
1.For Retail Models
In most cases, ship from the US warehouse and deliver to the United States only, free shipping.
Estimated delivery date: 6-15 business days
2.For Wholesale Models
For quantities of 5 or more, sea freight is recommended, and the estimated transportation time is 20-30 working days (if you want a shorter transportation time, you can choose air freight)
For quantities below 5, air freight is recommended, and the estimated transportation time is 6-12 working days.
The above information is for reference only.Please consult the online customer service for specific transportation methods, transportation time and costs.
After communicating with you to determine the transportation method, we will adjust your actual settlement freight in a timely manner
Shipment Processing Time
Retail orders are processed within 2-4 business days.
Wholesale orders are processed within 6-12 business days
Shipping and delivery will be delayed on weekends or public holidays.
If we have a high volume of orders (such as during our promotions), shipments may be delayed for a few days. If there is a significant delay in the shipment of your order due to inventory issues, we will contact you via email. Please keep an eye out for our official emails.
If you want to check the logistics tracking information you can contact support@mprinterstone.com
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
Note on Customs Duty Costs
Please be aware that import duties, taxes, and customs charges may apply for shipments to certain countries. These fees are determined by the customs office of the destination country and are the responsibility of the customer. We are unable to predict or cover these charges in advance. If any customs fees apply, they will be collected by the carrier upon delivery and must be paid by the customer to receive the package.
Thank you for understanding.
Damages
If you received your order damaged, please contact mprinterstone Support within 7 business days at support@mprinterstone.com
For damages caused by the shipping company, including lost packages, damaged packages, damages caused by delays, and other losses, we will help you contact the responsible shipping company. Please keep all packages and damaged goods, as they may be needed in the event of a claim against the shipping company.
Shipping Support
For order and shipping-related inquiries, please contact us at support@mprinterstone.com.
No matter what area you are in we have a dedicated service staff to respond to your questions as quickly as possible.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
How are customs duties and import taxes handled?
All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.
The usual tariffs are approximately $15 in Brazil.The tariffs may vary depending on the items purchased.
Mprinterstone is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
The tariff is paid by Customers. If the parcel was destroyed or returned because the customer doesn't pay for the tariff or receive the parcel on time, we ONLY return the product price as the following: